Hopkinton Water Damage Pros is a dispatch and information service for water damage work in Hopkinton, MA. We answer the phone at (508) 446-9244, 24/7, take down what is happening and arrange for a restoration crew to respond. The office address is 77 Main Street, Hopkinton, MA 01748.
We keep the website call-only on purpose. In a water emergency, a form is the wrong tool, and a conversation about what is wet, where the water came from and how fast it is spreading gets a crew moving faster.
What we do
We cover the full path of a water damage job: emergency water removal, water mitigation, flood damage restoration, water damage cleanup, water damage repair and mold remediation. The scope and the price are explained before work starts.
Why a call-only site
There are no contact forms here. A form sits in an inbox until someone reads it, and water does not wait. Calling puts you in touch with a person who can ask follow-up questions, tell you what to do while you wait and start the job immediately. If you prefer email, the address is on the contact page.
Where we work
Our base is in Hopkinton, a town with large reservoirs, wetlands and a historic center around the Town Common. We also cover Westborough, Milford, Ashland, Holliston and Southborough.
How we write about water damage
The guides and service pages on this site draw on Massachusetts agencies such as the Department of Public Health and the Division of Insurance, on federal sources such as FEMA and the National Weather Service, and on town pages. We name the source when a local fact matters, we avoid exact prices that depend on a site visit, and we do not publish reviews or ratings we cannot show.
What a typical job looks like
The call
You describe the source, the rooms that are wet and whether anyone is near an electrical hazard. Dispatch writes it down and starts the job.
The water comes out
A crew removes standing water and soaked materials first, because every hour of delay lets moisture travel.
The structure dries
Meters and thermal imaging show where moisture went. Air movers and dehumidifiers run until readings are normal.
The rebuild
Only after the structure is dry do drywall, flooring and paint go back in, with the scope explained first.
Questions worth asking any restoration company
Whether you call us or someone else, a few questions separate a careful job from a rushed one. They cost nothing to ask, and a good company expects them.
- How will you measure that the structure is dry before rebuilding starts?
- Will the scope and the price be explained in writing before work begins?
- Is the contractor registered with the Massachusetts Home Improvement Contractor program for repair and rebuild work on a home?
- What will be removed, what will be dried in place, and why?
- How will the area be contained if mold is present?
- What photos and invoices should I keep for my insurer?
Massachusetts does not require a license to do mold remediation, according to the Department of Public Health, so questions about the containment plan and the written scope matter even more for mold work. For repair and rebuild work, the state's Home Improvement Contractor program applies to owner-occupied one-to-four-unit homes, and written contracts are required at $1,000 or more.
Why we explain the price first
Water damage jobs change as walls are opened and readings come in. A number given over the phone before anyone has seen the damage is a guess, and a guess that is too low gets corrected later. So the scope comes first, then the price, and you decide before work begins.
That also means we will not tell you a job is small just to get the call. If moisture readings show the damage has traveled, you will hear that plainly, along with what can wait and what cannot.
A note on insurance
Standard homeowners policies in Massachusetts generally cover sudden and accidental water damage, but not flood, and sewer or drain backup usually needs an added endorsement. We are not an insurer and we do not decide coverage. We can tell you what documentation tends to help: dated photos before cleanup, a list of what was removed and invoices for every step. Your insurer decides what applies to your policy.
What we ask of you
Tell us honestly where the water came from, what is wet and whether anyone has been near an electrical hazard. Take photos before cleanup starts. Read your insurance policy and ask your insurer what applies.