This policy explains what Hopkinton Water Damage Pros collects when you call our dispatch line or visit this website. The site has no contact forms, so the phone is the only way to reach us. We keep the policy short because we collect very little.
Calls to our line may be recorded for quality and training purposes.
What we collect when you call
When you call, we may take down your name, the address of the property, the type of damage, and a callback number. We use those details only to describe the job to the restoration professionals who may be sent and to follow up on your request. We also receive call information such as the time of the call and the number you called from.
What we collect when you browse
Like most websites, the server that delivers this site may log standard technical details such as your browser type, the pages you opened and your approximate network location. We use this information to keep the site working and to understand which pages are useful. We do not run advertising profiles on visitors.
How details are shared
Job details are shared with the licensed and insured restoration professionals who may be dispatched to your property, and with service providers that help us operate the phone line and the website. We do not sell the information you give us by phone.
How long we keep it
We keep call details and recordings only as long as needed to handle your request, to review call quality and to meet legal or business record needs. After that, they are deleted or anonymized.
Your choices
If you would like to ask what we hold about your call or request that it be removed, call (508) 446-9244 or write to [email protected]. If you do not want a call recorded, tell the dispatcher at the start of the call and we will note it.
Children
This website and phone line are meant for adults who own or manage property. We do not knowingly collect information from children.
Changes to this policy
We may update this policy as the site changes. The current version is always on this page. Questions can be sent to [email protected].